Still Waiting On Your Tax Refund?!
11 SEP 2020

Posted by robbie Categories: BLOG Comments: Post closed for comments

STILL WAITING ON YOUR TAX REFUND ?!!

While our extended tax season is officially over, many taxpayers are still asking “Where’s my refund?”

The IRS Identity Verification program is in place to help prevent identity thieves from stealing tax refunds. Impacted taxpayers will receive a letter from the IRS with instructions on how to verify their identity.

The taxpayer’s refund is released once they have successfully verified their identity.  Taxpayers that received one of the following letters can verify their identity online using IRS ID Verify by clicking on one of the live links below.

Use ID Verify only if you have a:

You can’t use ID Verify if you received a 4883C letter, follow the instructions on the letter. Your refund will be held until your identity is successfully verified.

What You Need to Verify Your Identity

To register and use ID Verify, you need:

Your personal account number from a:

  • Credit card
  • Mortgage
  • Student loan
  • Home equity loan or home equity line of credit
  • Car loan
  • A mobile phone associated with your name
  • Your 5071C letter, 5747C letter or 5447C letter
  • The income tax return (form 1040,1040-PR, 1040-NR, 1040-SR, etc.) for the year shown on the letter
  • Note: A Form W-2 or 1099 is not an income tax return
  • You must also have your mailing address from your previous year’s tax return

Special Instructions for Filing Status and Mailing Address

  • If you just filed a tax return with a new address:  Enter the old address from the previous year, even if it’s not your current address. We use this information for identity verification
  • If you just filed your first tax return:  Select the option labeled “I have not filed a tax return in the past seven years” as your filing status

If You Are Experiencing Online Problems Connecting or Accessing the Site:

There are compatibility issues with some assistive technologies. Refer to the Identity Verification Service Accessibility Guide for help if you use a screen reader, screen magnifier or voice command software.

iOS 13, iPadOS 13.5, and macOS 10.13 and later VoiceOver users may experience difficulties when accessing this application. If this impacts you, see Other Ways to Verify Your Identity.

Verify Your Identity Now

Other Ways to Verify Your Identity

If you can’t register for ID Verify online or don’t have the required documentation, please contact us using the toll-free number listed on your letter.

To expedite the process when calling, you must have:

  • Your 5071C letter, 5747C letter or 5447C letter
  • The income tax return (form 1040,1040-PR, 1040-NR, 1040-SR, etc.) for the year shown on the letter 
    • Note: A Form W-2 or 1099 is not an income tax return
  • Any other prior year income tax return
  • Any supporting W-2’s, 1099’s, Schedule C, Schedule F, etc.

If IRS can’t verify your identity over the phone. They may ask you to schedule an appointment at your local IRS office to verify your identity in person.

Please Note: Planned Outage: September 13th This service will be unavailable on Sunday, September 13, 2020, from approximately 9 a.m. until approximately 11 a.m. Eastern time due to planned maintenance.